Built around senior people. Run with engineering discipline.
Kini Global Tech is a global service operation founded on a simple idea — technology only feels premium when people of substance stand behind it. Twelve markets, four practices, one operating standard.
A service company that thinks like a product team.
We started in 2014 as a five-person contact center in Navi Mumbai, taking calls for two fintech clients who could not find a vendor who would actually answer the phone.
Three things became obvious quickly. First, that the standard for human-led service had collapsed across the industry. Second, that the tooling under most operations had not been thoughtfully built — it had been bolted together. And third, that those two problems were the same problem.
Today we run four practices — service, software, marketing, and platforms — under one operating standard. Senior teams, small footprints, ruthless attention to the boring parts.
Four principles.
Worth the friction.
Craft over volume
We staff small senior teams. The work shows it. Every output is reviewed by someone who could have done it themselves.
Operators, not advisors
We run the work, not the deck. The partner who scopes the engagement is in the standup three months later.
Transparent always
Open dashboards, weekly memos, no surprise invoices. If you cannot see what we are doing, we are doing it wrong.
Human first
Technology amplifies people. We never deploy automation where human judgment is the point of the work.
Headquarters in Navi Mumbai.
Coverage everywhere it matters.
24 / 7
Coverage across regions
12+
Languages supported
98%
CSAT average across clients
< 30s
Median first response
Twelve years.
Five chapters.
- 2014
Founded in Navi Mumbai
Started as a five-person contact center serving two fintech clients.
- 2017
Software practice launched
Engineering team formed to build custom workflow tools.
- 2020
Follow-the-sun coverage
Coverage across APAC, EMEA and the Americas through partner regions.
- 2023
Marketing & data practice
Performance creative and lifecycle services joined the offering.
- 2026
12 markets, 400+ specialists
Today: a unified service operating across twelve markets.
Partner with us
The next quarter, designed together.
A senior partner replies within one business day. No funnels, no SDRs.